Passenger flow

Passenger flow must be observed by the company, its employees and the users.

Check the page about practical information for passengers.

Passengers' rights

• Being transported, to the chosen destinations.
• Receive the right treatment.
• Request and obtain complaint forms.
• Be informed of the characteristics of the service.
• For the state of the vehicles to be approppriate.
• Carry hand luggage that are not dangerous or disturbing for other passengers.
• People with reduced mobility will use access platforms and reserved seats for them.
• Blind people must be accompanied of a guide dog.
• Purchase a supplementary travel insurance.

Passenger's obligations

• Pay attention to the instructions of the company's employees.
• Carry valid transport title (ticket) which will be subject to control at the entry and keep it during the whole journey.
• Remain seated while the vehicle is in motion and come down when the vehicle has completely stopped in the platform or the corresponding stop.
• Don't carry packages that are not permitted.
• Don't travel with animals in the passengers compartment except for guide dogs.
• Avoid handling the safety and help devices.
• Communicate immidiate and perceptively to the drivers any personal or material damage caused.
• Don't write, draw or damage in any form, the inside or outside of the vehicles.
• Don't drop or throw litter.
• Don't speak to the driver while the vehicle is in motion, except for service related reasons.
• Avoid any type of argument or altercation with any of the passengers or the employees of the company.
• Avoid eating inside of the vehicle..
• Don't smoke or use toxic substances, narcotis or alcoholic drinks.
• Don't travel on the unauthorized spaces.

Information updated on the 20th May, 2018.