General conditions of purchase through this website and the Socibus mobile application


This website belongs to and is operated by the companies Socibus S.A. and Secorbus S.L. with address at:

Estación Sur de Autobuses de Madrid
Calle de Méndez Álvaro, 83
28045 Madrid

E-mail: socibus@socibus.es

Customer service telephone: 902 229 292

The website and the mobile application have a SSL security mechanism on http (https), a security standard on millions of websites worldwide. You can check the validity of the security certificate by clicking on the padlock icon that appears in the address bar of your browser.

Payments for purchases are made through the official payment channel (payment gateway) of the BBVA entity (Redsys) with all encryption systems and data transfer security through the SSL protocol, so the buyer will enjoy at all times the protection provided by these channels.

If you wish, you can buy your tickets at any of our own ticket offices at our sales points.

Tickets purchased through the website or mobile application are nominative, at least for the first passenger, and the first passenger must present their ID or similar document to access the vehicle. In case the passenger is not the ticket holder, they must provide authorization from the holder in favor of the bearer, accompanied by a photocopy of a legal document. Socibus/Secorbus reserves the right to admit the validity of the ticket, as long as the identity of the passenger is not correctly proven.

The non-presentation of the traveler at the place and time of departure will result in the loss of the trip and will not entitle to the change of the ticket or the refund of its amount.

If you have reduced mobility and need an accessible seat, it is essential that before buying your ticket you notify our customer service with at least 48 hours before the bus departure, in order to plan the preparation of the seat.

Children under 4 years of age will pay 50% of the ticket price.

When buying your tickets, you will be offered three types of buses: BASE with standard services, PLUS with special services and REINFORCEMENT, which cover specific demand peaks and their characteristics may be different from those of the base buses.

Our Customer Service, will only attend requests for information and management of claims, not making cancellations, modifications or closing of open trips.

Socibus has its own ticket offices, this website for ticket sales, as well as a sales network through Internet agencies and regular travel agencies.

Changes, cancellations and closing of open trips must be made directly through the same sales channel where the tickets were purchased, the tickets can be closed through the same sales channel where they were purchased, whether it be ticket office, internet, kiosk or travel agency.

The non-presentation of the traveler at the place and time of departure entails the loss of the trip and does not entitle to the change of the ticket or the refund of its amount.

We offer you the following procedures for your purchased tickets:

These conditions will apply to tickets purchased through this website, third-party websites, mobile applications, kiosk and ticket office, as well as through travel agencies.

We do our best to keep our sales channels operational and error-free, and in case of technical incidents, please send us your complaints in writing, which we will analyze one by one and, if necessary, refund directly to your credit card. Normally we resolve incidents within a maximum of 10 working days. We also inform you that when you make any purchase, cancellation, modification or closing of tickets, you must ensure that the operation has been successfully completed. The company is only responsible for the amount paid for the ticket, not being responsible for other expenses you may incur (such as hotels, travel by alternative means, etc.) as a result of errors or involuntary failures.

We inform you that at the time of purchase, in order to facilitate your choice, only the available schedules with seats for sale will appear, regardless of the current schedules of the lines.

Summer Youth 2024 Tariff Conditions

Travel all summer for less than 4€.

Who can benefit?

Young people between 18 and 30 years old, with Spanish nationality or legal residence in Spain, born between January 1, 1994, and December 31, 2006.

It is necessary to have previously registered on the Ministry's Summer Youth campaign website.

When can you start buying?

From June 17, you can purchase your Socibus tickets with a 90% discount.

When and where can you travel?

From July 1 to September 30, you can travel around Spain between different autonomous communities.

How do I get it? It's very simple and quick!

Specific conditions for Summer Youth


Information updated as of June 1, 2024