General conditions of purchase through this website and the Socibus mobile application
This website belongs to and is operated by the companies Socibus S.A. and Secorbus S.L. with address at:
Estación Sur de Autobuses de Madrid
Calle de Méndez Álvaro, 83
28045 Madrid
E-mail: socibus@socibus.es
Customer service telephone: 902 229 292
The website and the mobile application have a SSL security mechanism on http (https), a security standard on millions of websites worldwide. You can check the validity of the security certificate by clicking on the padlock icon that appears in the address bar of your browser.
Payments for purchases are made through the official payment channel (payment gateway) of the BBVA entity (Redsys) with all encryption systems and data transfer security through the SSL protocol, so the buyer will enjoy at all times the protection provided by these channels.
- During the purchase process, you will be asked for a series of personal data, being mandatory only the name and ID of the first passenger. However, if you provide us with your email and mobile phone number, you can receive your tickets by these means (SMS is a paid service) and we can also expedite any claim or incident that may arise.
- If during the purchase you do not provide us with your email address or enter it incorrectly, we will not be able to send you your tickets by this means and therefore, if you cannot download your tickets at the time of purchase, you will lose the possibility of recovering them by email.
- At the end of the purchase process, you will be shown a link to the purchased tickets on the screen, and at the same time, you will also receive through your email address and SMS (optional), a message with a link to said tickets, the general conditions that regulate the transport of passengers by road, as well as the invoice for the additional services purchased.
- To travel, users must show the driver the printed ticket or SMS electronic ticket and the documents proving the status of large family or other special situation. If they do not do so, the driver may deny boarding to the passenger.
- In the event that the ticket/s is/are not displayed on your computer, tablet or mobile phone, and/or you do not receive the confirmation email / SMS messages, please reload your browser page. Normally with this operation you can download your tickets.
- If the problem persists, wait a few minutes and go to the following website where the last purchased tickets are shown: https://socibusventas.es/es/tickets
- If the problem persists, contact our customer service at 902 22 92 92 within the service hours or through our email socibus@socibus.es providing the purchase reference that appears or the data you have from the operation carried out (your name, email address, phone, etc.), so that we can provide you with the details of your ticket(s) and you can access a duplicate of the ticket(s) from the same website or mobile application.
- When, for any technical reason, a purchase has not been completed, the system makes a charge on your card and after a few moments makes a refund of said charge. Before starting a claim for an improper charge, review these charge-refund movements.
If you wish, you can buy your tickets at any of our own ticket offices at our sales points.
Tickets purchased through the website or mobile application are nominative, at least for the first passenger, and the first passenger must present their ID or similar document to access the vehicle. In case the passenger is not the ticket holder, they must provide authorization from the holder in favor of the bearer, accompanied by a photocopy of a legal document. Socibus/Secorbus reserves the right to admit the validity of the ticket, as long as the identity of the passenger is not correctly proven.
The non-presentation of the traveler at the place and time of departure will result in the loss of the trip and will not entitle to the change of the ticket or the refund of its amount.
If you have reduced mobility and need an accessible seat, it is essential that before buying your ticket you notify our customer service with at least 48 hours before the bus departure, in order to plan the preparation of the seat.
Children under 4 years of age will pay 50% of the ticket price.
When buying your tickets, you will be offered three types of buses: BASE with standard services, PLUS with special services and REINFORCEMENT, which cover specific demand peaks and their characteristics may be different from those of the base buses.
Our Customer Service, will only attend requests for information and management of claims, not making cancellations, modifications or closing of open trips.
Socibus has its own ticket offices, this website for ticket sales, as well as a sales network through Internet agencies and regular travel agencies.
Changes, cancellations and closing of open trips must be made directly through the same sales channel where the tickets were purchased, the tickets can be closed through the same sales channel where they were purchased, whether it be ticket office, internet, kiosk or travel agency.
The non-presentation of the traveler at the place and time of departure entails the loss of the trip and does not entitle to the change of the ticket or the refund of its amount.
We offer you the following procedures for your purchased tickets:
- Cancel a ticket: Ticket cancellations will entail a 10% charge when requested before the immediate 48 hours before the DEPARTURE. The charge will be 20% if requested between 48 and 2 immediate hours before the DEPARTURE. No cancellation or change of the ticket is allowed, nor consequently the refund of the amount within the 2 immediate hours before the departure, nor after the departure has been made. By phone only information will be provided, no cancellations will be made. In round-trip tickets you must cancel both tickets. The management fees (3.00 € per passenger), modification (if any) and the electronic ticket service by SMS / Email charged in the purchase of the original ticket, will not be refunded in the cancellation.
- Refund of payments made with a credit/debit card: refunds to your card resulting from a cancellation or any other transaction may take up to 10 days to appear in your account depending on the type of card and the country of origin. Please note this period before starting a claim.
- Closing of tickets: Round-trip tickets, with the return open, will have a maximum period of two months to proceed with their closure; tickets can be closed through the same sales channel where they were purchased, whether it be ticket office, internet, kiosk or travel agency.
- Round-trip open tickets: please note that when purchasing this type of ticket, the open return will be charged at the price of a BASE bus and when closing it, the additional amount may be charged if the type of bus you choose is of a higher class, either PLUS or MEDIAPLUS; they will also have an increase of 1€ non-refundable in case of cancellation.
- Change of ticket: Changes to the date of departure, time of departure and seat of the ticket can be made up to two times and two hours before the departure time marked on your ticket. Once the modification has been made, the ticket will be replaced by a new one, canceling the previous one, this change having a cost of 1 € per modified ticket and journey, as well as the payment or refund according to the new service being higher or lower than the original. The modification cost of 1 € is not refundable in case of ticket cancellation.
- Tickets purchased at the ticket office cannot be canceled and modified through the website and mobile application.
- Tickets purchased through kiosks, can only be canceled or changed through the same kiosk where they were purchased.
- Last purchased tickets: In this section (https://socibusventas.es/es/tickets) you can reprint the last tickets purchased on this page.
- Seat reservation corresponds to the Socibus/Secorbus own fleet, and the location of the chosen seats may vary on reinforcement buses, depending on demand peaks, as well as the possibility of boarding passengers with reduced mobility who need additional space. In any case, the seat reservation may be varied due to force majeure.
- The transport of bicycles, surfboards, etc. is not considered as luggage but as special merchandise and must acquire this service expressly at the time of purchase. These goods must be properly packaged and their transport will depend on the available space inside the vehicle's trunk. If you plan to transport these objects, please consult our staff well in advance. Check the possibility of transporting other goods or objects before taking them with you.
- Reduced rate for round-trip tickets: It will only be applicable when the period between both trips is less than two months, applying the reduction, in its entirety, to the return trip.
- Any other reduced rate (for example large family) requires documentary justification of the right to it both at the time of ticket purchase and during the trip. The non-presentation of the valid documents will result in the total loss of the ticket and the prohibition of boarding, having to pay for a new ticket if you wish to travel.
- Luggage: The traveler can carry up to 30 kg. of luggage included in their ticket distributed in a maximum of two pieces. In case of loss or damage, the provisions of the law will apply. In the case of transporting musical instruments, they must be transported in the bus trunk, exempting the transport company from any damage or deterioration they may suffer. In case of carrying excess luggage, it can only be checked as an extra at the ticket offices that Socibus has in Huelva, Cádiz, Madrid, Córdoba, Sevilla and Andújar. Its transport will depend on the available space inside the vehicle's trunk. Please arrive early to check the bus occupancy.
These conditions will apply to tickets purchased through this website, third-party websites, mobile applications, kiosk and ticket office, as well as through travel agencies.
We do our best to keep our sales channels operational and error-free, and in case of technical incidents, please send us your complaints in writing, which we will analyze one by one and, if necessary, refund directly to your credit card. Normally we resolve incidents within a maximum of 10 working days. We also inform you that when you make any purchase, cancellation, modification or closing of tickets, you must ensure that the operation has been successfully completed. The company is only responsible for the amount paid for the ticket, not being responsible for other expenses you may incur (such as hotels, travel by alternative means, etc.) as a result of errors or involuntary failures.
We inform you that at the time of purchase, in order to facilitate your choice, only the available schedules with seats for sale will appear, regardless of the current schedules of the lines.
Summer Youth 2024 Tariff Conditions
Travel all summer for less than 4€.
Who can benefit?
Young people between 18 and 30 years old, with Spanish nationality or legal residence in Spain, born between January 1, 1994, and December 31, 2006.
It is necessary to have previously registered on the Ministry's Summer Youth campaign website.
When can you start buying?
From June 17, you can purchase your Socibus tickets with a 90% discount.
When and where can you travel?
From July 1 to September 30, you can travel around Spain between different autonomous communities.
How do I get it? It's very simple and quick!
- Get your code at veranojoven.transportes.gob.es
- Select the "Summer Youth" fare at the end of your purchase.
- Enter the ministry code and... enjoy your 90% discount!
Specific conditions for Summer Youth
- The Ministry of Transport and Sustainable Mobility offers a 90% discount on certain Socibus services for trips between different autonomous communities, valid from July 1 to September 30 for young people between 18 and 30 years old.
- Available on the web, app, self-service kiosks, and ticket offices, but not directly on the bus.
- You can also get the discount on selected schedules for trips within the same autonomous community.
- Remember: you must be previously registered on the ministry's Summer Youth campaign website.
- The Ministry code is personal and non-te.
Information updated as of June 1, 2024