Modifications and cancellations

Once you've purchased your ticket, if you wish to modify your seat or the departure date you can make changes to your ticket clicking here.

If you wish to cancel your ticket, you can do it by clicking here.

Please take into consideration that these arrangements may involve certain costs depending on, the general conditions of the tickets purchase.

Authorizations

Children

Children aged 14 and under cannot travel alone, they must be accompanied by an adult. From the age of 15, the minor can travel only with a signed authorization, by the parents or guardians, who must deliver to the driver. Must be shipped and picked up by an adult, Download the authorization model for minors here. (check the authorization model, accompanying the following text: confirming in writing that the child is trained and prepared to make the trip alone and without supervision​.

Children under 0 to 4 years old must be seated in the approved chair or adapter that can be attached to the coach seat and must be secured with the bus seat belt. This chair must be brought by the child's companion and only baby carriages that can be folded can be transported. In any case, the stroller will be transported to the bus hold.

Pets

Pets will travel in the same service of the traveler, exempting the company from any responsibility that could suffer. Pets will travel in the bus hold and in their corresponding carrier. Download the authorization model for pet transport here.

Practical information for passengers

Before travelling with Socibus,check your rights and obligations as a passenger and take into consideration the following luggage limitations, accompanied minors, pets, etc.

Musical instruments

Musical instruments that do not exceed the dimensions of a hand luggage and small dimensions, may be carried in the passenger cabin, must be in a hard case. Small instruments are understood as all those that can be placed on the upper trays of the coach (clarinet, flute, violin, trumpet, etc.). Only the traveler can carry a hand luggage or a musical instrument, exempting the company from any responsibility for theft, loss or deterioration of these.

Musical instruments that exceed the measurements of hand luggage will be placed in the trunk or hold of the bus. It is recommended to take them in a hard case or case for musical instruments, exempting the carrier from any damage, theft or loss that they could suffer. Depending on the influx of travelers and the space available in the trunk, they can be transported.

Musical instruments that together with their case exceed 135 x 48 x 35 cm (double basses, harp, drums, organ) are totally excluded from transport and cannot be transported.

Bicycle transport

Bicycles can be transported for a fee and must be packed in transport bags or any other type of packaging that prevents damage to other luggage or suitcases. Its transportation will depend on the occupancy of passengers in a service and the space available in the trunk.

Accesibility for people with reduced mobility on Socibus coaches

If you wish to travel with us and have any mobility problems, we will prepare the coach for you. We have two seats accesible for peolpe with reduced mobility available in all of our coaches.

Please, contact us with enough time (at least 48 h) to prepare the coach for you.

Lost property

If you've lost any items in one of our coaches, don't hesitate to contact us.

Please contact us to check about your lost items.

Socibus coach Fleet

BASE coaches

Socibus counts with one of the most modern fleets in the market, when it comfort for its clients and also safety, environmental conscience and accesibility in every vehicle. Every vehicle is renewed every four years maximum, and they are gifted with the most advanced elements in comfort and safety.

Seguridad

The whole fleet has the following safety characteristics:

• Antislip system (ASR type)
• ABS brake assist
• ESP Stability control system
• Structural Rollover Strength according to the Regulation UN.ECE.R.66.01
• Seat belts in all seats
• Xenon headlights
• Localization of vehicles system via web GPSS
• CCTV in the outside and inside of the luggage compartment.
• Independent front suspension

Comfort

• WC cabin
• Footrest
• Reclining seats with folding side and central armrests.
• Individual audio in each seat
• Raised ramp and two reserved spaces for people with reduced mobility.
• Seats numbered with Braille system
• Solid tray with drink holder
• Free internet connection through WiFi
• TDT System
• Double tinted glass for a better thermal and acoustic insulation
• 220V connectiong in all of our fleet
• Video-television-CD screens
• Front video camera that allows to view the road through the screens to have the same vision as the driver
• Compartment enabled for transporting pets

PLUS Coaches

• Great comfort and space for the travellers thanks to the distribution of the seats in rows of two plus a seat.
• Multimedia entertainment system with touch screen and free earphones.
• Last generation seats, with plugs to charge and connect all types of mobile devices and USB ports.
• Fast speed free WiFi (4G)
• Wide toilet equipped with modern accessories of great functionality.
• More safety in luggage control, with four CCTV cameras.
• Vehicles that are perfectly adapted to people with reduced mobility.
• Desfibrillator in each vehicle for medical emergency situations.

Information updated 8th Nov, 2019.