Changes and cancellations

Once you have purchased your ticket, if you wish to change your seat or departure date, you can make the changes to your ticket by clicking here.

If you wish to cancel your ticket, you can do so by clicking here.

Please note that these procedures may involve certain management costs, according to the general ticket purchase conditions.

Authorizations

Minors

All travelers must carry their corresponding ticket. Regardless of their age, all minors pay. In the section between 0 and 4 years old, minors pay 35% of the ticket price. From 5 to 8 years old, the discount is 7% of the ticket price.

Children aged up to 14 years old cannot travel alone, they must be accompanied by an adult. From 15 years old, the minor can travel alone with a signed authorization, by the parents or guardians, which must be delivered to the driver. The minor must be boarded and picked up by an adult, Download here the authorization model for minors.

Children from 0 to 4 years old must be seated in the approved seat or adapter that can be attached to the bus seat and must be secured with the bus seat belt. This seat must be brought by the minor's companion and only baby carriages that can be folded can be transported. In any case, the stroller will be transported to the bus's hold.

Pets

A maximum of one (1) pet per service will be admitted, limited to small pets, understood as such, dogs, cats, ferrets, birds (not poultry), etc. whose weight does not exceed 10 Kg. Pets will travel FREE on the same service as the traveler, exempting the company from any responsibility that may suffer. You must bring the following documentation completed to deliver it to the driver: Download here the authorization model for the transport of pets.

Only in an exceptional situation, and with the prior authorization of the Service Technician, the driver may admit under the same conditions, other non-dangerous pets. As stipulated in the General Traffic Regulations, animals are required to travel in a space different from the rest of the passengers.

Base class buses

In our Normal class buses (BASE), the pet will travel in the vehicle's hold in the same compartment as the luggage, inside a rigid carrier or other type of closed and secure element, provided by the traveler with a waterproof bottom that contains the waste. The pet trip is subject to the availability of space and safety in the hold.

PLUS class buses

These vehicles have a compartment totally independent of the luggage, of large dimensions and adapted with ventilation so that the animal can have a quality trip. The animal must be in a rigid carrier or other type of closed and secure element, provided by the traveler with a waterproof bottom that contains the waste.

*Veterinarians recommend not traveling with pets on dates and times when the ambient temperature is above 25ºC or below 10ºC.

Practical information for passengers

Before making your trip with Socibus, check your rights and obligations as a passenger and take into account the following limitations on luggage, accompanying minors , pets, etc.


Socibus Passenger Regulations

Musical instruments

Musical instruments that do not exceed the dimensions of a hand luggage and small dimensions, can be carried in the passenger cabin, must be in a rigid case. Small instruments are understood to be those that can be placed in the overhead bins of the bus (clarinet, flute, violin, trumpet, etc.). Only the traveler can carry hand luggage or a musical instrument, exempting the company from any responsibility for theft, loss or damage to these.

Musical instruments that exceed the dimensions of hand luggage will be placed in the trunk or hold of the bus. It is recommended to carry them in a rigid case or case for musical instruments, exempting the carrier company from any damage, theft or loss they may suffer. Depending on the influx of passengers and the space available in the trunk, they can be transported.

Musical instruments that together with their case exceed dimensions of 135 x 48 x 35 cm (double basses, harps, drums, organs) are totally excluded from transport and cannot be transported.

Transport of bicycles, surfboards and electric scooters

You can transport bicycles and surfboards for a fee and they must be packed in transport bags or any other type of protective packaging that prevents damage to the object or it can cause damage to third-party luggage. Their transport will depend on the occupancy of passengers in a service and the space available in the trunk. The company is exempt from any responsibility for theft, loss or damage to them. THE TRANSPORT OF ELECTRIC SCOOTERS IS NOT ALLOWED IN REGULAR LINE, URBAN AND DISCRETIONARY PASSENGER TRANSPORT SERVICES.

 

Accessibility on Socibus buses for people with disabilities

Socibus Buses with facilities for disabled people

If you want to travel with us and have mobility problems, we will prepare the bus for you. We have two accessible places for people with reduced mobility on each bus.

Please contact us well in advance of your trip (at least 48 hours) to prepare the bus for you.

Lost objects

Socibus lost objects

If you have lost an object on our buses, do not hesitate to contact us.

Please contact us to inquire about your lost objects.

Our fleet

Our company has one of the most modern fleets on the market, with an average age of less than three years. Our purchasing department seeks the best manufacturers, prioritizing criteria of comfort, safety, accessibility and environmental sustainability in all our buses. All vehicles are renewed at most every four years and are equipped with the most advanced connectivity elements, allowing the traveler to access from their mobile devices to a myriad of options such as network games, magazines, movies and entertainment.

In 2024 we will achieve the goal of making our fleet 15% more efficient. At Socibus we reduce the environmental impact of our services by betting on buses designed with better aerodynamics and less weight.

BASE buses

Our BASE class buses have all the necessary safety and comfort features to make your trips a pleasant experience at the most competitive price.

Safety

The entire fleet meets the following safety features:

Comfort

MediaPlus buses

MediaPlus class buses have a higher level of comfort. An additional small fee is charged.

PLUS buses

The Plus class buses are designed for the greatest comfort for long distances. An additional small fee is charged.